Company Description

About Aspire Lifestyles

The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.

The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.

We understand that every customer has their own interpretation of \xe2\x80\x9cextraordinary\xe2\x80\x9d and a unique idea of what \xe2\x80\x9cultimate\xe2\x80\x9d is to them. We\xe2\x80\x99re here to help you define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.



Aspire Lifestyles have an exciting opportunity for an experienced Reservations Consultant to join the team in their Dubai office.

The Role

Our mission is to deliver exceptional service with each customer interaction and our Concierges are a critical part of this service delivery philosophy. Our Concierges share a commitment to meet this objective by providing consistently superb service, quality, information, and communication whether working our customers, managers, clients, partners, or other team members.

The ideal candidate will be customer-focused and passionate about providing excellent customer service over the phone, email, and/or chat. You will be responsible for looking after the reservations of our premium customers, providing personalized services, and meeting their needs and expectations whilst at the same time ensuring the highest levels of customer service and quality standards following established turnaround times.

Key Responsibilities:

• Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
• Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
• Strives to leave the customer with a positive customer experience after every contact
• Provides accurate and timely information regarding requests.
• Provides services as per contractual scope of services and is able to say \xe2\x80\x9cno\xe2\x80\x9d positively.
• Establishes relationships with customers, learning their likes and dislikes.
• Initiates outbound calls in compliance with program needs and requirements.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests.
• Communicates responses in a clear, professional, and concise manner.
• Represents clients\xe2\x80\x99 brands in a professional, courteous manner.
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
• Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is able to multi-task and prioritize in a fast-paced environment.

Required Skills and Knowledge

• Strong communication skills
• Demonstrated problem solving skills
• A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
• Ability to multi-task and prioritize in a fast-paced environment.
• Possesses passion for Customer Service Excellence
• Able to multi-task
• Able to communicate in a way that builds trust and credibility with customers.
• Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools
• Able to understand and apply new technological information, ideas, and concepts quickly and easily
• An active listener; listens to what customers are saying both directly and indirectly
• Explains information/concepts clearly and logically, verbally and in writing.

Qualifications

• Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
• 2+ years of customer service experience in travel/tourism, hospitality, retail, hotel/guest services.
• Experience working directly with international contacts for the fulfilment of reservations
• Experience working in premium restaurant reservations
• A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
• Leisure travel agency experience is preferred
• Proven experience working with affluent customers
• Experience in the Concierge industry is an added advantage.

Additional Information

Required Languages

English and Arabic speaker (French is also preferred but not mandatory)

• To abide by and uphold all Aspire Lifestyles policies and procedures.
• To work flexible hours as appropriate to meet the needs of the position - this role is office based working 12 hour shifts with an average of 17 shifts per month including at least 5 night shifts
• Ability to travel - must have in date passport with no restrictions on international travel
• To work from other locations across the globe as and when required.

To support your application please upload the following documents when submitting your application:

• Fully updated CV
• Degree/Diploma certificates or any relevant qualifications/course certificates
• Clear Colour Passport scan

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