Job Description

Reservations Agent - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Position Overview
This role handles all reservation inquiries and ensures accurate, efficient booking processes while supporting guest satisfaction and seamless communication across departments.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 4000-5000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Process reservation requests, changes, and cancellations received via phone, email, and other channels.
Verify guest needs and determine appropriate room types.
Check room and rate availability and apply correct booking codes.
Communicate guarantees, special rates, and cancellation policies.
Record special requests and ensure proper documentation.
Provide accurate information about hotel services, facilities, and rooms.
Follow sales techniques to maximize revenue.
Maintain accuracy in reservation systems and records.
Uphold guest service standards and handle concerns professionally.
Support smooth communication with other hotel departments.
Ideal Profile
Experience in reservations or hotel front office.
Strong communication and multitasking skills.
Customer-focused with attention to accuracy.
Knowledge of reservation systems is an advantage.
Skills Set
Reservations management
Customer service
Communication
Data entry
Problem solving
Why Join Us
Be part of a global brand known for meaningful guest experiences.
Growth opportunities within Marriott's international portfolio.
Supportive teams and a collaborative work culture.
Long-term career pathways in hospitality.
About the Company
Sheraton Hotels & Resorts is part of Marriott International and has been a global gathering place since 1937. With more than 400 hotel communities worldwide, Sheraton connects guests through thoughtful service, welcoming experiences, and a strong sense of belonging within Marriott's global network.
Job Title Reservations Agent - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Position Overview
This role handles all reservation inquiries and ensures accurate, efficient booking processes while supporting guest satisfaction and seamless communication across departments.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 4000-5000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Process reservation requests, changes, and cancellations received via phone, email, and other channels.
Verify guest needs and determine appropriate room types.
Check room and rate availability and apply correct booking codes.
Communicate guarantees, special rates, and cancellation policies.
Record special requests and ensure proper documentation.
Provide accurate information about hotel services, facilities, and rooms.
Follow sales techniques to maximize revenue.
Maintain accuracy in reservation systems and records.
Uphold guest service standards and handle concerns professionally.
Support smooth communication with other hotel departments.
Ideal Profile
Experience in reservations or hotel front office.
Strong communication and multitasking skills.
Customer-focused with attention to accuracy.
Knowledge of reservation systems is an advantage.
Skills Set
Reservations management
Customer service
Communication
Data entry
Problem solving
Why Join Us
Be part of a global brand known for meaningful guest experiences.
Growth opportunities within Marriott's international portfolio.
Supportive teams and a collaborative work culture.
Long-term career pathways in hospitality.
About the Company
Sheraton Hotels & Resorts is part of Marriott International and has been a global gathering place since 1937. With more than 400 hotel communities worldwide, Sheraton connects guests through thoughtful service, welcoming experiences, and a strong sense of belonging within Marriott's global network.
Post Details
Job Start Date
Salary from 4000.00
Salary to 5000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required