Job Description

Emaar Hospitality - WeaEUR(TM)re Hiring! ABOUT THE COMPANY Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built properties, malls, and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline aEUR~Where Life HappensaEUR(TM), Address offers its guests opportunities to celebrate life and its most cherished moments. ABOUT THE FUNCTION This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from check-in until check-out. The ideal candidate is a detail-oriented team player who will be the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. They should possess excellent communication skills, a professional demeanor, and a passion for delivering exceptional guest service. WHAT YOU WILL NEED TO SUCCEED Genuine service personality, with high EQ. Handle check-in and check-out efficiently, ensuring a smooth guest experience. Minimum 2 years of experience in front office in a 5-star hospitality industry. Minimum of a high school diploma is required; a college degree in Hotel Management or a related field is preferred. Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures. Coaching and training on-the-job. Providing constructive feedback (on- and off-the-job). Analyzing operations and assigning resources accordingly. Conducting huddles during shifts to ensure seamless communication. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the guestaEUR(TM)s interests at heart. COMPETENCIES Put Customer First Drive for Results Learning Resilience Adaptability If you have a passion for hospitality and enjoy creating memorable guest experiences, we would love to hear from you! Apply now!#J-18808-Ljbffr