Job Description

Reservations Agent - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Position Overview
This role manages reservation requests, modifications, and cancellations while ensuring guests receive accurate information and a smooth booking experience.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation inquiries via phone, email, and system channels.
Confirm guest details, room types, availability, and rates.
Explain guarantees, policies, special rates, and cancellation rules.
Record special requests and ensure they are documented correctly.
Update reservation systems with accurate codes and rate categories.
Follow upselling guidelines to maximize revenue.
Assist guests with hotel information, facilities, and services.
Maintain confidentiality and follow company procedures.
Support issue resolution by following standard steps for guest concerns.
Ideal Profile
Experience in reservations or front office roles.
Strong communication and customer handling skills.
Ability to manage multiple booking requests efficiently.
Familiarity with hotel reservation systems.
Organized, courteous, and detail-focused.
Skills Set
Guest handling
Reservations processing
Upselling
Communication
System accuracy
Why Join Us
Opportunity to work with a globally recognized hospitality brand.
Structured learning and development programs.
Multicultural work environment with strong team culture.
Clear path for career progression within Marriott's global network.
About the Company
Sheraton Hotels & Resorts is part of Marriott International and is known for creating welcoming spaces where people connect. With a global presence, Sheraton offers a sense of community, meaningful guest experiences, and a supportive workplace that encourages growth, teamwork, and long-term career development.
Job Title Reservations Agent - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Position Overview
This role manages reservation requests, modifications, and cancellations while ensuring guests receive accurate information and a smooth booking experience.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation inquiries via phone, email, and system channels.
Confirm guest details, room types, availability, and rates.
Explain guarantees, policies, special rates, and cancellation rules.
Record special requests and ensure they are documented correctly.
Update reservation systems with accurate codes and rate categories.
Follow upselling guidelines to maximize revenue.
Assist guests with hotel information, facilities, and services.
Maintain confidentiality and follow company procedures.
Support issue resolution by following standard steps for guest concerns.
Ideal Profile
Experience in reservations or front office roles.
Strong communication and customer handling skills.
Ability to manage multiple booking requests efficiently.
Familiarity with hotel reservation systems.
Organized, courteous, and detail-focused.
Skills Set
Guest handling
Reservations processing
Upselling
Communication
System accuracy
Why Join Us
Opportunity to work with a globally recognized hospitality brand.
Structured learning and development programs.
Multicultural work environment with strong team culture.
Clear path for career progression within Marriott's global network.
About the Company
Sheraton Hotels & Resorts is part of Marriott International and is known for creating welcoming spaces where people connect. With a global presence, Sheraton offers a sense of community, meaningful guest experiences, and a supportive workplace that encourages growth, teamwork, and long-term career development.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required