Job Description

Reservations Agent - Sheraton Mall of the Emirates - Dubai, UAE
Position Overview
This role supports the reservations department by handling booking requests, guest inquiries, and reservation updates for Sheraton Mall of the Emirates Hotel Dubai. It contributes directly to smooth hotel operations and guest satisfaction, attracting strong search interest for hotel reservations jobs in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation requests through phone, email, and booking systems.
Assist guests with room availability, rates, and special requirements.
Update, modify, and cancel reservations as needed.
Coordinate with front office and other departments to ensure accurate guest information.
Maintain reservation records and ensure data accuracy.
Support guest queries and provide helpful, timely responses.
Ensure service quality standards are consistently met.
Ideal Profile
Experience in hotel reservations or front office operations.
Strong communication and guest service skills.
Ability to work with reservation systems and handle multiple tasks.
Good problem-solving ability and attention to detail.
Professional and customer-focused attitude.
Skills Set
Reservation handling
Customer service
Data accuracy
Communication
Time management
Why Join Us
Work within Sheraton's global hospitality network.
Opportunity for career development and internal growth.
Supportive team environment with international exposure.
A workplace that values inclusion and celebrates diverse backgrounds.
About the Company
Sheraton, part of Marriott International, has connected people around the world since 1937. With more than 400 hotels, Sheraton builds a sense of belonging for guests and employees alike, offering meaningful hospitality experiences supported by a strong global community.
Job Title Reservations Agent - Sheraton Mall of the Emirates - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates - Dubai, UAE
Position Overview
This role supports the reservations department by handling booking requests, guest inquiries, and reservation updates for Sheraton Mall of the Emirates Hotel Dubai. It contributes directly to smooth hotel operations and guest satisfaction, attracting strong search interest for hotel reservations jobs in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation requests through phone, email, and booking systems.
Assist guests with room availability, rates, and special requirements.
Update, modify, and cancel reservations as needed.
Coordinate with front office and other departments to ensure accurate guest information.
Maintain reservation records and ensure data accuracy.
Support guest queries and provide helpful, timely responses.
Ensure service quality standards are consistently met.
Ideal Profile
Experience in hotel reservations or front office operations.
Strong communication and guest service skills.
Ability to work with reservation systems and handle multiple tasks.
Good problem-solving ability and attention to detail.
Professional and customer-focused attitude.
Skills Set
Reservation handling
Customer service
Data accuracy
Communication
Time management
Why Join Us
Work within Sheraton's global hospitality network.
Opportunity for career development and internal growth.
Supportive team environment with international exposure.
A workplace that values inclusion and celebrates diverse backgrounds.
About the Company
Sheraton, part of Marriott International, has connected people around the world since 1937. With more than 400 hotels, Sheraton builds a sense of belonging for guests and employees alike, offering meaningful hospitality experiences supported by a strong global community.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required