Job Description

Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role manages reservation inquiries, updates, and cancellations for Sheraton Mall of the Emirates, ensuring smooth communication, accurate bookings, and a welcoming guest experience.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle all reservation calls, emails, faxes, and online requests.
Identify guest requirements and suggest suitable room types.
Check room and rate availability and explain guarantee and cancellation policies.
Document and accommodate special requests.
Provide accurate information about hotel services and facilities.
Follow revenue-maximizing sales techniques.
Enter correct data, codes, and rate details in the reservation system.
Address guest concerns using the proper escalation process.
Maintain confidentiality, professionalism, and compliance with company policies.
Support guests with disabilities and ensure a welcoming service approach.
Collaborate with colleagues to achieve team targets.
Ideal Profile
Clear communication skills and attention to detail.
Customer-focused and comfortable managing reservation systems.
Ability to follow structured procedures accurately.
Skills Set
Reservations handling
Customer service
Upselling techniques
System data entry
Issue resolution
Why Join Us
Growth opportunities within Marriott International.
Inclusive, supportive global team environment.
Training, development, and long-term career pathways.
About the Company
Sheraton Mall of the Emirates Dubai is part of Marriott International, offering connected hospitality, modern comfort, and thoughtful service. The hotel fosters a sense of belonging for guests and associates across more than 400 communities worldwide.
Job Title Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role manages reservation inquiries, updates, and cancellations for Sheraton Mall of the Emirates, ensuring smooth communication, accurate bookings, and a welcoming guest experience.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle all reservation calls, emails, faxes, and online requests.
Identify guest requirements and suggest suitable room types.
Check room and rate availability and explain guarantee and cancellation policies.
Document and accommodate special requests.
Provide accurate information about hotel services and facilities.
Follow revenue-maximizing sales techniques.
Enter correct data, codes, and rate details in the reservation system.
Address guest concerns using the proper escalation process.
Maintain confidentiality, professionalism, and compliance with company policies.
Support guests with disabilities and ensure a welcoming service approach.
Collaborate with colleagues to achieve team targets.
Ideal Profile
Clear communication skills and attention to detail.
Customer-focused and comfortable managing reservation systems.
Ability to follow structured procedures accurately.
Skills Set
Reservations handling
Customer service
Upselling techniques
System data entry
Issue resolution
Why Join Us
Growth opportunities within Marriott International.
Inclusive, supportive global team environment.
Training, development, and long-term career pathways.
About the Company
Sheraton Mall of the Emirates Dubai is part of Marriott International, offering connected hospitality, modern comfort, and thoughtful service. The hotel fosters a sense of belonging for guests and associates across more than 400 communities worldwide.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required