Job Description

Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role supports reservation operations at Sheraton Mall of the Emirates Dubai, handling guest bookings, inquiries, and ensuring a smooth pre-arrival experience. It aligns strongly with high-demand hospitality and hotel reservations keywords in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Manage guest room reservations through phone, email, and booking systems.
Assist guests with availability, rates, special requests, and reservation changes.
Update booking data accurately in hotel systems.
Coordinate with front office and related teams to ensure smooth arrivals.
Respond to guest inquiries promptly and professionally.
Support loyalty program queries and help guests with membership-related information.
Ideal Profile
Experience in reservations or customer service within a hotel environment.
Strong communication and guest-handling abilities.
Organized, accurate, and able to manage multiple tasks.
Positive attitude with a service-focused approach.
Skills Set
Customer engagement
Reservation systems
Communication
Accuracy and time management
Why Join Us
Opportunity to grow within Sheraton and Marriott International.
Supportive, multicultural work culture.
Career progression and internal training.
Global brand exposure and stable career environment.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has connected travelers since 1937. With more than 400 locations worldwide, Sheraton focuses on creating belonging and memorable guest experiences through thoughtful service and a strong global community mindset.
Position Overview
This role supports reservation operations at Sheraton Mall of the Emirates Dubai, handling guest bookings, inquiries, and ensuring a smooth pre-arrival experience. It aligns strongly with high-demand hospitality and hotel reservations keywords in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Manage guest room reservations through phone, email, and booking systems.
Assist guests with availability, rates, special requests, and reservation changes.
Update booking data accurately in hotel systems.
Coordinate with front office and related teams to ensure smooth arrivals.
Respond to guest inquiries promptly and professionally.
Support loyalty program queries and help guests with membership-related information.
Ideal Profile
Experience in reservations or customer service within a hotel environment.
Strong communication and guest-handling abilities.
Organized, accurate, and able to manage multiple tasks.
Positive attitude with a service-focused approach.
Skills Set
Customer engagement
Reservation systems
Communication
Accuracy and time management
Why Join Us
Opportunity to grow within Sheraton and Marriott International.
Supportive, multicultural work culture.
Career progression and internal training.
Global brand exposure and stable career environment.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has connected travelers since 1937. With more than 400 locations worldwide, Sheraton focuses on creating belonging and memorable guest experiences through thoughtful service and a strong global community mindset.
Job Title Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role supports reservation operations at Sheraton Mall of the Emirates Dubai, handling guest bookings, inquiries, and ensuring a smooth pre-arrival experience. It aligns strongly with high-demand hospitality and hotel reservations keywords in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Manage guest room reservations through phone, email, and booking systems.
Assist guests with availability, rates, special requests, and reservation changes.
Update booking data accurately in hotel systems.
Coordinate with front office and related teams to ensure smooth arrivals.
Respond to guest inquiries promptly and professionally.
Support loyalty program queries and help guests with membership-related information.
Ideal Profile
Experience in reservations or customer service within a hotel environment.
Strong communication and guest-handling abilities.
Organized, accurate, and able to manage multiple tasks.
Positive attitude with a service-focused approach.
Skills Set
Customer engagement
Reservation systems
Communication
Accuracy and time management
Why Join Us
Opportunity to grow within Sheraton and Marriott International.
Supportive, multicultural work culture.
Career progression and internal training.
Global brand exposure and stable career environment.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has connected travelers since 1937. With more than 400 locations worldwide, Sheraton focuses on creating belonging and memorable guest experiences through thoughtful service and a strong global community mindset.
Position Overview
This role supports reservation operations at Sheraton Mall of the Emirates Dubai, handling guest bookings, inquiries, and ensuring a smooth pre-arrival experience. It aligns strongly with high-demand hospitality and hotel reservations keywords in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Manage guest room reservations through phone, email, and booking systems.
Assist guests with availability, rates, special requests, and reservation changes.
Update booking data accurately in hotel systems.
Coordinate with front office and related teams to ensure smooth arrivals.
Respond to guest inquiries promptly and professionally.
Support loyalty program queries and help guests with membership-related information.
Ideal Profile
Experience in reservations or customer service within a hotel environment.
Strong communication and guest-handling abilities.
Organized, accurate, and able to manage multiple tasks.
Positive attitude with a service-focused approach.
Skills Set
Customer engagement
Reservation systems
Communication
Accuracy and time management
Why Join Us
Opportunity to grow within Sheraton and Marriott International.
Supportive, multicultural work culture.
Career progression and internal training.
Global brand exposure and stable career environment.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has connected travelers since 1937. With more than 400 locations worldwide, Sheraton focuses on creating belonging and memorable guest experiences through thoughtful service and a strong global community mindset.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required