Job Description

Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role handles guest reservation requests, modifications, and cancellations while ensuring smooth communication, accurate booking entry, and excellent service for Sheraton Mall of the Emirates.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Process all reservation calls, emails, faxes, changes, and cancellations.
Identify guest needs and determine appropriate room types and rates.
Check availability and explain guarantee, special rates, and cancellation policies.
Record special requests and provide accurate property information.
Follow upselling techniques to maximize revenue.
Enter correct codes and rate details in the reservation system.
Handle guest concerns using proper escalation steps.
Protect guest privacy, follow company policies, and maintain professional appearance.
Assist guests with disabilities and ensure a warm, welcoming service experience.
Work cooperatively with colleagues to achieve team goals.
Ideal Profile
Clear and professional communication skills.
Customer-focused and attentive to detail.
Comfortable handling calls and system entries.
Ability to follow procedures with accuracy.
Skills Set
Reservation handling
Upselling techniques
Guest communication
System data entry
Problem resolution
Why Join Us
Opportunity to grow within a globally recognized hotel brand.
Supportive and diverse team environment.
Training and development across Marriott International.
About the Company
Sheraton Mall of the Emirates Dubai is part of Marriott International's global portfolio, offering modern comfort, seamless connectivity, and thoughtful service. The hotel creates a sense of belonging through welcoming experiences and is a trusted destination for guests worldwide.
Job Title Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role handles guest reservation requests, modifications, and cancellations while ensuring smooth communication, accurate booking entry, and excellent service for Sheraton Mall of the Emirates.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Process all reservation calls, emails, faxes, changes, and cancellations.
Identify guest needs and determine appropriate room types and rates.
Check availability and explain guarantee, special rates, and cancellation policies.
Record special requests and provide accurate property information.
Follow upselling techniques to maximize revenue.
Enter correct codes and rate details in the reservation system.
Handle guest concerns using proper escalation steps.
Protect guest privacy, follow company policies, and maintain professional appearance.
Assist guests with disabilities and ensure a warm, welcoming service experience.
Work cooperatively with colleagues to achieve team goals.
Ideal Profile
Clear and professional communication skills.
Customer-focused and attentive to detail.
Comfortable handling calls and system entries.
Ability to follow procedures with accuracy.
Skills Set
Reservation handling
Upselling techniques
Guest communication
System data entry
Problem resolution
Why Join Us
Opportunity to grow within a globally recognized hotel brand.
Supportive and diverse team environment.
Training and development across Marriott International.
About the Company
Sheraton Mall of the Emirates Dubai is part of Marriott International's global portfolio, offering modern comfort, seamless connectivity, and thoughtful service. The hotel creates a sense of belonging through welcoming experiences and is a trusted destination for guests worldwide.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required