Job Description

Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role supports reservation operations at Sheraton Mall of the Emirates Dubai. It focuses on managing guest bookings, handling inquiries, and delivering a smooth reservation experience. The role attracts strong search demand for hotel reservations jobs in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle room reservations through phone, email, and online systems.
Respond to guest inquiries, booking changes, and special requests.
Update reservation details accurately in system records.
Coordinate with front office and sales teams for smooth guest arrivals.
Provide information on rates, availability, and hotel services.
Maintain high accuracy in booking entries and confirmations.
Support guests with loyalty program queries when needed.
Ideal Profile
Experience in reservations or customer service within hospitality.
Strong communication and guest relationship skills.
Ability to manage multiple requests with accuracy.
Professional, friendly, and attentive service approach.
Skills Set
Customer handling
Booking management
Communication
Time management
Attention to detail
Why Join Us
Part of the global Sheraton and Marriott International network.
Training, career growth, and international opportunities.
Inclusive, multicultural work environment.
Strong brand reputation and guest-focused culture.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, is a global hospitality brand known for creating welcoming spaces where people connect. With a long history of service excellence, Sheraton provides meaningful guest experiences and fosters a strong sense of community for both guests and employees.
Job Title Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role supports reservation operations at Sheraton Mall of the Emirates Dubai. It focuses on managing guest bookings, handling inquiries, and delivering a smooth reservation experience. The role attracts strong search demand for hotel reservations jobs in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle room reservations through phone, email, and online systems.
Respond to guest inquiries, booking changes, and special requests.
Update reservation details accurately in system records.
Coordinate with front office and sales teams for smooth guest arrivals.
Provide information on rates, availability, and hotel services.
Maintain high accuracy in booking entries and confirmations.
Support guests with loyalty program queries when needed.
Ideal Profile
Experience in reservations or customer service within hospitality.
Strong communication and guest relationship skills.
Ability to manage multiple requests with accuracy.
Professional, friendly, and attentive service approach.
Skills Set
Customer handling
Booking management
Communication
Time management
Attention to detail
Why Join Us
Part of the global Sheraton and Marriott International network.
Training, career growth, and international opportunities.
Inclusive, multicultural work environment.
Strong brand reputation and guest-focused culture.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, is a global hospitality brand known for creating welcoming spaces where people connect. With a long history of service excellence, Sheraton provides meaningful guest experiences and fosters a strong sense of community for both guests and employees.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required