Job Description

Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role handles reservation requests, changes, cancellations, and guest communication to support smooth booking operations at Sheraton Mall of the Emirates Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Process reservation requests received by phone, fax, or email.
Identify guest needs and match with appropriate room types.
Verify availability, room rates, and booking conditions.
Explain policies for guarantees, special rates, and cancellations.
Record and manage special guest requests.
Respond to inquiries about hotel services, facilities, and rooms.
Apply sales techniques to maximize revenue.
Enter accurate booking data into the reservation system.
Follow proper steps when addressing guest concerns.
Maintain confidentiality, professional appearance, and protection of company assets.
Ideal Profile
Strong communication and customer service skills.
Ability to handle multiple tasks efficiently.
Detail-oriented and comfortable using reservation systems.
Team-oriented mindset and flexible approach.
Skills Set
Reservations handling
System accuracy and data entry
Guest service
Upselling techniques
Team collaboration
Why Join Us
Opportunity to grow within a global hospitality leader.
Supportive and diverse work culture.
Training and development pathways across Marriott International.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has been a global gathering place since 1937. With more than 400 locations worldwide, Sheraton fosters connection, community, and meaningful guest experiences through thoughtful service and a strong sense of belonging.
Job Title Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role handles reservation requests, changes, cancellations, and guest communication to support smooth booking operations at Sheraton Mall of the Emirates Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Process reservation requests received by phone, fax, or email.
Identify guest needs and match with appropriate room types.
Verify availability, room rates, and booking conditions.
Explain policies for guarantees, special rates, and cancellations.
Record and manage special guest requests.
Respond to inquiries about hotel services, facilities, and rooms.
Apply sales techniques to maximize revenue.
Enter accurate booking data into the reservation system.
Follow proper steps when addressing guest concerns.
Maintain confidentiality, professional appearance, and protection of company assets.
Ideal Profile
Strong communication and customer service skills.
Ability to handle multiple tasks efficiently.
Detail-oriented and comfortable using reservation systems.
Team-oriented mindset and flexible approach.
Skills Set
Reservations handling
System accuracy and data entry
Guest service
Upselling techniques
Team collaboration
Why Join Us
Opportunity to grow within a global hospitality leader.
Supportive and diverse work culture.
Training and development pathways across Marriott International.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has been a global gathering place since 1937. With more than 400 locations worldwide, Sheraton fosters connection, community, and meaningful guest experiences through thoughtful service and a strong sense of belonging.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required