Job Description

Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role supports the hotel's reservations operations by managing booking requests, guest inquiries, and reservation updates while maintaining accuracy and delivering a smooth pre-arrival experience. Strong hospitality reservation keywords are included for SEO performance in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation requests received via phone, fax, and email.
Confirm guest needs, determine appropriate room types, and verify room and rate availability.
Explain guarantees, special rates, and cancellation policies.
Record special requests and ensure accuracy in the reservation system.
Respond to questions about hotel facilities, services, and rooms.
Follow sales techniques that maximize revenue.
Input correct codes, rates, and reservation types into the system.
Address guest concerns and follow proper escalation procedures.
Support smooth communication between guests and internal departments.
Ideal Profile
Experience in hotel reservations or front office operations.
Strong communication skills and professional phone etiquette.
Ability to multitask, stay organized, and maintain accuracy.
Customer-focused with a positive attitude.
Skills Set
Reservation systems
Customer service
Data accuracy
Communication
Problem solving
Why Join Us
Global brand exposure through Sheraton and Marriott International.
Strong development and training pathways.
Positive work culture with long-term career opportunities.
Stable, supportive, and multicultural environment.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has connected travelers since 1937. With more than 400 locations worldwide, Sheraton creates a sense of belonging through meaningful guest experiences and thoughtful service. Joining Sheraton means becoming part of a global community built on connection and hospitality.
Job Title Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role supports the hotel's reservations operations by managing booking requests, guest inquiries, and reservation updates while maintaining accuracy and delivering a smooth pre-arrival experience. Strong hospitality reservation keywords are included for SEO performance in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Service
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation requests received via phone, fax, and email.
Confirm guest needs, determine appropriate room types, and verify room and rate availability.
Explain guarantees, special rates, and cancellation policies.
Record special requests and ensure accuracy in the reservation system.
Respond to questions about hotel facilities, services, and rooms.
Follow sales techniques that maximize revenue.
Input correct codes, rates, and reservation types into the system.
Address guest concerns and follow proper escalation procedures.
Support smooth communication between guests and internal departments.
Ideal Profile
Experience in hotel reservations or front office operations.
Strong communication skills and professional phone etiquette.
Ability to multitask, stay organized, and maintain accuracy.
Customer-focused with a positive attitude.
Skills Set
Reservation systems
Customer service
Data accuracy
Communication
Problem solving
Why Join Us
Global brand exposure through Sheraton and Marriott International.
Strong development and training pathways.
Positive work culture with long-term career opportunities.
Stable, supportive, and multicultural environment.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has connected travelers since 1937. With more than 400 locations worldwide, Sheraton creates a sense of belonging through meaningful guest experiences and thoughtful service. Joining Sheraton means becoming part of a global community built on connection and hospitality.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required