Job Description

Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role manages reservation requests, modifications, cancellations, and guest inquiries to ensure smooth booking operations at Sheraton Mall of the Emirates Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation requests via phone, email, and other channels.
Verify guest needs and recommend suitable room types.
Check availability, room rates, and booking conditions.
Explain guarantees, special rates, and cancellation policies.
Process special requests and record them accurately.
Respond to questions about hotel facilities, services, and room features.
Apply upselling and sales techniques to maximize revenue.
Enter accurate data and codes into the reservation system.
Assist guests with concerns following appropriate procedures.
Follow all company standards, maintain confidentiality, and support smooth communication with other teams.
Ideal Profile
Experience in reservations or front office operations.
Strong communication and telephone handling skills.
Customer-focused mindset with attention to detail.
Ability to multitask in a fast-paced environment.
Skills Set
Reservations management
Customer service
Upselling techniques
System accuracy and data entry
Teamwork
Why Join Us
Work in a global hospitality brand with strong career growth.
Access to learning, development, and global mobility opportunities.
Supportive and diverse work environment within Marriott International.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has been a global gathering place since 1937. Sheraton fosters community, belonging, and meaningful guest experiences across more than 400 locations worldwide, offering a collaborative environment where associates grow and contribute to exceptional hospitality.
Job Title Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Reservations Agent - Sheraton Mall of the Emirates Dubai - Dubai, UAE
Position Overview
This role manages reservation requests, modifications, cancellations, and guest inquiries to ensure smooth booking operations at Sheraton Mall of the Emirates Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Reservations
Salary: 3000-4000 market estimated
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Handle reservation requests via phone, email, and other channels.
Verify guest needs and recommend suitable room types.
Check availability, room rates, and booking conditions.
Explain guarantees, special rates, and cancellation policies.
Process special requests and record them accurately.
Respond to questions about hotel facilities, services, and room features.
Apply upselling and sales techniques to maximize revenue.
Enter accurate data and codes into the reservation system.
Assist guests with concerns following appropriate procedures.
Follow all company standards, maintain confidentiality, and support smooth communication with other teams.
Ideal Profile
Experience in reservations or front office operations.
Strong communication and telephone handling skills.
Customer-focused mindset with attention to detail.
Ability to multitask in a fast-paced environment.
Skills Set
Reservations management
Customer service
Upselling techniques
System accuracy and data entry
Teamwork
Why Join Us
Work in a global hospitality brand with strong career growth.
Access to learning, development, and global mobility opportunities.
Supportive and diverse work environment within Marriott International.
About the Company
Sheraton Hotels & Resorts, part of Marriott International, has been a global gathering place since 1937. Sheraton fosters community, belonging, and meaningful guest experiences across more than 400 locations worldwide, offering a collaborative environment where associates grow and contribute to exceptional hospitality.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required