Job Description

Reservations Agent - Hospitality Operations - Dubai
Position Overview
We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Core Duties

• Handle incoming reservation requests via phone, email, and system channels
• Ensure all guest information is accurately recorded and updated in the reservations system
• Maximize room revenue through effective up-selling and promotional strategies
• Respond to guest inquiries and special requests with professionalism and efficiency
• Maintain up-to-date knowledge of room types, packages, and hotel offerings
• Recommend facilities and services to enhance the guest booking experience
• Support the front office with accurate rooming lists and last-minute updates

Candidate Requirements

• Prior experience as a reservations agent or in a guest-facing hospitality role
• Proficiency in Opera or similar property management systems is preferred
• Excellent English communication skills; additional languages are a plus
• Strong interpersonal and customer service abilities
• Attention to detail and a calm, solutions-oriented approach
• Ability to work in a fast-paced environment with flexibility for shifts

Why Join Us

• Employee benefit card with exclusive global discounts at Accor hotels
• Access to development programs and global career mobility
• Be part of a dynamic and diverse team that values your contribution
• Contribute to meaningful sustainability initiatives through Planet 21

About the Company
This opportunity is with a leading hotel under the Accor group, a global hospitality leader with over 5,500 hotels and lifestyle destinations. In Dubai, our hotel stands as a beacon of excellence, combining authentic service with modern luxury. By joining us, you become part of a culture that celebrates heart-led service, innovation, and continuous growth.
Job Title Reservations Agent - Hospitality Operations - Dubai
Reservations Agent - Hospitality Operations - Dubai
Position Overview
We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Core Duties

• Handle incoming reservation requests via phone, email, and system channels
• Ensure all guest information is accurately recorded and updated in the reservations system
• Maximize room revenue through effective up-selling and promotional strategies
• Respond to guest inquiries and special requests with professionalism and efficiency
• Maintain up-to-date knowledge of room types, packages, and hotel offerings
• Recommend facilities and services to enhance the guest booking experience
• Support the front office with accurate rooming lists and last-minute updates

Candidate Requirements

• Prior experience as a reservations agent or in a guest-facing hospitality role
• Proficiency in Opera or similar property management systems is preferred
• Excellent English communication skills; additional languages are a plus
• Strong interpersonal and customer service abilities
• Attention to detail and a calm, solutions-oriented approach
• Ability to work in a fast-paced environment with flexibility for shifts

Why Join Us

• Employee benefit card with exclusive global discounts at Accor hotels
• Access to development programs and global career mobility
• Be part of a dynamic and diverse team that values your contribution
• Contribute to meaningful sustainability initiatives through Planet 21

About the Company
This opportunity is with a leading hotel under the Accor group, a global hospitality leader with over 5,500 hotels and lifestyle destinations. In Dubai, our hotel stands as a beacon of excellence, combining authentic service with modern luxury. By joining us, you become part of a culture that celebrates heart-led service, innovation, and continuous growth.
Post Details
Job Start Date
Salary from 4000.00
Salary to 5000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required