Reservations Agent
Dubai, DU, AE, United Arab Emirates
Job Description
Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures. Processes all reservation requests, changes, and cancellations according to the standards. Observes proper telephone manners at all times. Maintains complete, accurate and timely information which are essential to the reservation. Handle guest queries, requests and complaints related to reservations in a polite and efficient manner. Sells the best-rated room to meet the guest's needs and maximize the room revenue. Suggest alternative date for requests on overbooked situation. Explains effectively the hotel's policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand. Set up proper billing accounts according to the policy. Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.
Information
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Date Posted
November 7, 2025
Location
Dusit Thani Dubai
Division
Revenue Management > Reservations
Minimum Experience
1 Year
Qualification
Bachelor Degree
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Job Detail
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Job IdJD2129825
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned