Reservations Agent
Job Description
We are looking for a detail-oriented and customer-focused individual to join our team as a Reservations Agent. The Reservations Agent will play a crucial role in ensuring a seamless booking experience for our guests and maintaining optimal occupancy levels. Responsibilities: Handle incoming reservation inquiries via phone, email, and online channels. Assist guests in making, modifying, or canceling reservations. Provide information on room availability, rates, and hotel amenities. Up-sell additional services and packages to enhance guests experiences. Maintain accurate records of reservations and guest information. Collaborate with other hotel departments to ensure smooth operations. Qualifications: Previous experience as a Reservations Agent or in a similar role is preferred. Excellent communication and customer service skills. Knowledge of hotel reservation systems and procedures. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment. Familiarity with hotel amenities and local attractions. Flexibility to work shifts, including evenings, weekends, and holidays. High school diploma or equivalent. Interested candidates can send their CV
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Job Detail
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Job IdJD1622517
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned