Job Description

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

PURPOSE OF POSITION

To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

KEY ROLES & RESPONSIBILITIES

Master Revenue & Pricing Strategies

Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories. Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.

Maximize Revenue & Conversion

Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques. Align reservations with the hotels revenue management strategies to drive optimal performance.

Deliver Bespoke Guest Experiences

Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele. Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.

Ensure Seamless Communication & Accuracy

Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process. Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.

Optimize Sales & Relationship Management

Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies. Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.

Uphold Brand Excellence & Quality Standards

Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits. Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.

Leverage Advanced Systems & Technology

Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools. Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.

Support Strategic Initiatives

Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives. Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.

Qualifications

PERSONAL ATTRIBUTES

Adaptability & Agility Meticulous Attention to Detail Multitasking & Efficiency Organizational Excellence Exceptional Communication & Interpersonal Skills Problem Solving Mindset

QUALIFICATIONS

Degree/Diploma in Training and Development or Hotel Management Working knowledge of Opera, Microsoft Office.

EXPERIENCE

Minimum 2 years experience in Hotel or Resort, as Reservations Agents. Luxury hotel or resort background preferred Understands the local culture and have worked in the region.

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates