Job Description

Key Job Responsibilities:

Process bookings according to the guest's different needs and financial budget. Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel. Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers. Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received. Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel's operating standards in a manner of turning each inquiry into a successful reservation. To ensure that reservations are updated to provide a faultless arrival and departure experience. Handle payments and provide with confirmation details to the guests and clients. Offer assistance to guests or clients who might need to change or cancel any existing bookings. Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience. Work along with the reservation team to guarantee precise inventory control of the rooms. Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard. To keep being updated about hotel policies, processes, and reservation and sales trends. Develop a constructive connection with your team members and our guests.

Qualification:

Knowledgeable in working with Opera Cloud or any related system. Proficiency in MS Office (Excel, Word, and Outlook) Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent. Excellent written and verbal communication skills. Fluent in English and Arabic speaker. Multi-tasking, time-management skills, and ability to prioritize tasks. Detail-oriented and possess a goal-setting mindset. Able to work well under pressure. Must have a valid QID with sponsorship transfer documents.
Job Type: Full-time