Job Description

Job Summary:

We are seeking a professional, customer-focused

Reservations Agent (Arabic Speaker)

to join our team. The successful candidate will be responsible for handling booking requests, inquiries, and providing exceptional service to our Arabic-speaking clientele. You will be the first point of contact for guests and clients, ensuring a smooth reservation process while promoting the brand and services of the company.

Key Responsibilities:

Handle incoming reservation requests via phone, email, or online booking platforms. Communicate with Arabic-speaking clients in a professional and courteous manner. Provide accurate information about availability, pricing, packages, and special offers. Input and update reservation information in the system accurately and efficiently. Modify, cancel, or confirm reservations as required. Coordinate with front office, sales, and operations teams to ensure seamless service delivery. Upsell services, room upgrades, and promotions to maximize revenue. Respond promptly to customer inquiries and resolve issues with a customer-first attitude. Maintain confidentiality of guest information and comply with data protection regulations. Prepare daily reports related to bookings and occupancy as needed.

Requirements:

Fluency in Arabic and English

(spoken and written) is essential. Proven experience in a reservations, customer service, or hospitality-related role is preferred. Strong communication, interpersonal, and problem-solving skills. Ability to multitask and work under pressure in a fast-paced environment. Proficiency with reservation systems (e.g., Opera, Fidelio, Amadeus, or similar) is an advantage. Attention to detail and a high level of accuracy. Flexibility to work shifts, weekends, and holidays as required.

Preferred Qualifications:

Diploma or degree in Hospitality, Tourism, or a related field. Knowledge of other languages is a plus. Previous experience in the hospitality or travel industry.
Job Types: Full-time, Permanent