Job Description

The Reservations Team Leader/Supervisor oversees the daily operations of the hotel reservations team, ensuring a high standard of guest service, accuracy in reservations, and maximized occupancy and revenue. The ideal candidate must possess substantial knowledge and hands-on experience with Opera Property Management System (PMS) and SynXis CRS.

Key Responsibilities:

Supervise and coordinate daily reservation activities, ensuring efficiency and accuracy. Train, guide, and motivate the reservation team, ensuring exceptional guest service standards. Handle guest inquiries, reservations, amendments, and cancellations promptly and professionally. Monitor reservation calls and online bookings, ensuring proper distribution and management. Ensure seamless integration and data accuracy between Opera PMS and SynXis. Regularly review reservation practices to ensure compliance with hotel standards and procedures. Prepare accurate reports on reservation forecasts, occupancy, cancellations, no-shows, and revenue management. Collaborate closely with Sales, Front Office, and Revenue Management teams to optimize hotel occupancy and rates. Handle guest complaints professionally and escalate as necessary. Maintain confidentiality and accuracy in handling sensitive guest information.

Skills and Qualifications:

Minimum 2 years of experience in hotel reservations with supervisory responsibilities. Proven mandatory hands-on experience with Opera PMS and SynXis CRS. Strong understanding of hotel reservations processes and procedures. Excellent communication, interpersonal, and organizational skills. Strong analytical and problem-solving skills. Ability to work effectively under pressure and meet deadlines. Fluency in English (both written and spoken); additional languages are advantageous. Proficient in Microsoft Office (Word, Excel, Outlook). Positive attitude, detail-oriented, and excellent customer service skills.

Education:

Diploma or Degree in Hospitality Management, Business Administration, or a related field is preferred.

Work Environment:

Ability to work in a team Collaborative team environment, requiring strong teamwork skills.

Benefits:

Competitive salary and benefits package. Training and career development opportunities. Meals provided on duty. Employee accommodation and transportation are negotiable
Job Type: Full-time

Pay: AED2,000.00 - AED3,500.00 per month

Application Question(s):

How many years of Opera PMS experience do you have? How many years have you worked with Synxisdo ?
Experience:

reservation or front desk: 2 years (Required)
Application Deadline: 10/08/2025