Description

Reservation Supervisor

Ras Al-Khaimah - Ras al Khaimah - United Arab Emirates

Full-time

Company Location: Anantara Mina Al Arab (Ras Al Khaimah)

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world\'s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.



Training and developing the reservation team

Implementation and review of procedures within the department

Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces

Liaising with other departments and management teams regarding bookings

Overseeing bookings and checking reservations made by the reservation team

Provide clear communication on key bookings including timelines for arrivals, stay overs and departure instructions

Handling all guest complaints and information regarding hotel services ensuring guest satisfaction at all times.

Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.

Confirming reservations and entering all room reservations into the reservations system Opera

Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.

Handling all incoming telephone calls, internet bookings, emails and faxes

Ensure all back up is attached to the daily folder that is distributed to the Front Office.

Qualifications

Bachelor\'s degree in hotel management or relevant education for this role.

2 to 3 years work experience in a similar position is preferably in a luxury hotel

Strong interpersonal and communication skills.

Enthusiastic, stress resistant and professional communicative skills

Ability to remain calm during difficult situations in a very busy environment

Excellent command of English, other languages would be an added advantage

Knowledge of reservations systems and operating systems including Opera

Manage group and interpersonal conflict situations effectively.

Strong leadership and communication skills.

Excellent understanding of, and skills to develop market analysis, pricing analysis, and inventory management systems

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