Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world\'s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• Training and developing the reservation team
• Implementation and review of procedures within the department
• Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
• Liaising with other departments and management teams regarding bookings
• Overseeing bookings and checking reservations made by the reservation team
• Provide clear communication on key bookings including timelines for arrivals, stay overs and departure instructions
• Handling all guest complaints and information regarding hotel services ensuring guest satisfaction at all times.
• Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
• Confirming reservations and entering all room reservations into the reservations system Opera
• Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
• Handling all incoming telephone calls, internet bookings, emails and faxes
• Ensure all back up is attached to the daily folder that is distributed to the Front Office.

Qualifications

• Bachelor\'s degree in hotel management or relevant education for this role.
• 2 to 3 years work experience in a similar position is preferably in a luxury hotel
• Strong interpersonal and communication skills.
• Enthusiastic, stress resistant and professional communicative skills
• Ability to remain calm during difficult situations in a very busy environment
• Excellent command of English, other languages would be an added advantage
• Knowledge of reservations systems and operating systems including Opera
• Manage group and interpersonal conflict situations effectively.
• Strong leadership and communication skills.
• Excellent understanding of, and skills to develop market analysis, pricing analysis, and inventory management systems

Minor International