Reservation Supervisor

Dubai, United Arab Emirates

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Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
Candidate should be available in UAE

Job Type: Full-time Experience:

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