Reservation Specialist
United Arab Emirates, United Arab Emirates
Job Description
:
Functional Accountabilities
Functional Accountabilities
- To represent the company by following the standard operating procedures set by the organization
- Proactively sell and upsell all products and services within the property
- Handle queries through telephone, fax, and email
- Make reservations for customers based on their various requirements
- Provide support to customers who may need to amend or cancel a reservation
- Prepares letters of confirmation
- Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
- Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
- Any other duty that may be requested by the management
- Minimum 1 year experience with reservations and clear understanding of respective market
- Minimum 1 year of Reservations Experience with a luxury 5 Star Hotel
- Worked in Multi-Cultural environment
- Opera knowledge
- Proficient in Microsoft applications
- Dubai experience
- Good computer skills
- Strong communication skills
- Highly motivated individual with strong organizational skills
- High level of integrity and customer focus
- Arabic speaker is a plus
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Job Detail
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Job IdJD1584454
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned