Job Description

:

• Handle all company-supplied villa leads in a polite and courteous manner, and in accordance with our sales guidelines. Convey enthusiasm to guests with a genuine desire to be of service.
• Effectively identify the full extent of the guests' requirements to optimize sales of villa products and services. Use your product and destination expertise to make full-experience recommendations to the guests.
• Input reservations using the company Property Management System. Ensure comprehensive and accurate collection of all appropriate guest information, and send invoices, contracts, and accompanying documents to the guests in a timely manner.
• Complete paperwork, administrative functions, and other non-phone work related to the effective processing of customer villa rentals.
• Maintain periodic contact with existing and prospective customers through outbound efforts to generate new business and build a repeat client base.
• Ensure performance goals are achieved consistently and in accordance with Deluxe Holiday Homes' luxury brand quality standards.
• Initially deal with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate
• Ability to work under pressure and adaptable to a multi-cultural environment.

Experience:

• Reservation Specialist: 2 years (Preferred)
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Pleasing personality

Full-time Salary to be discussed Job Type: Full-time