Job Summary: As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficient, and friendly manner. General Duties and Responsibilities: \xc2\xb7 Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures \xc2\xb7 Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards \xc2\xb7 Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department \xc2\xb7 Have full knowledge of hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings \xc2\xb7 Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company

• Operate in a safe and environmentally friendly way to protect guests\xe2\x80\x99 and employees\xe2\x80\x99 health and safety, as well as protect and conserve the environment.
• Comply with the hotel environmental, health and safety policies and procedures.

Additional to the above mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand. This document does not create an Employee contract. It is stressed that changes in business may require alterations to this job description. Job Types: Full-time, Permanent, Contract
Contract length: 24 months Pay: From AED2,000.00 per month Application Question(s):

• Are you willing to relocate to Ras Al Khaimah before you start?
• What is your nationality?
• What is your age?
• What are your current benefits & salary and expectations?
• What is you visa type and expiry date?
• Are you Available in UAE for personal Interview in Ras Al Khaimah?
• Do you have 1 year experience in similar capacity in five starts resort?
• What Languages do you speak?
• Which vacancy are you applying to?

Application Deadline: 31/01/2024
Expected Start Date: 01/02/2024