Reservation Agent
Job Description
OPERA KNOWLEDGE
HOTEL EXPERIENCE
Answer incoming calls, emails, and messages from customers seeking information about room or service availability, pricing, and packages.
Process reservations accurately using the company's reservation system or online platforms.
Explain booking policies, cancellation terms, amenities, and travel options.
Offer recommendations based on client needs and preferences (e.g., room type, flight schedule, or tour package).
Update and manage booking details, ensuring all information is entered correctly into databases.
Confirm and modify reservations when clients request changes.
Handle customer complaints, special requests, and last-minute changes professionally and efficiently.
Provide assistance with issues like overbookings or schedule conflicts.
Promote additional services or upgrades (e.g., premium rooms, travel insurance, or tour add-ons).
Meet or exceed sales targets set by supervisors or management.
Communicate with front office, housekeeping, ticketing, or operations teams to ensure guests' needs are met.
Share relevant booking details to ensure seamless service delivery.
Process pre-payments, deposits, refunds, or invoice requests.
Verify payment details and maintain confidentiality of financial information.
Follow organizational, safety, and data protection policies.
Maintain a high degree of professionalism and accuracy.
Job Type: Full-time
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Job Detail
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Job IdJD2179960
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationManama, B13, BH, Bahrain
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EducationNot mentioned