Reservation Agent
Dubai, DU, AE, United Arab Emirates
Job Description
Key Responsibilities
Receive and process hotel room reservations via phone, email, online systems, and walk-ins Provide accurate information about room availability, rates, promotions, and hotel amenities Enter, update, and maintain reservation details in the property management system (PMS) Confirm, modify, or cancel reservations as requested by guests Upsell rooms, packages, and hotel services to maximize revenue Coordinate with front desk, housekeeping, and sales departments to ensure room availability Resolve guest inquiries and complaints in a professional and timely manner Maintain knowledge of hotel policies, procedures, and local attractions Ensure compliance with company standards, data protection, and payment procedures
Requirements:
Previous experience in hotel reservations, front office, or customer service preferred Strong verbal and written communication skills Excellent customer service and sales skills Ability to work with reservation systems and basic computer applications Ability to work shifts, weekends, and holidays
Job Type: Full-time
Pay: AED1,800.00 - AED2,000.00 per month
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Job Detail
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Job IdJD2267100
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned