Job Description

Description

We are seeking a highly motivated and customer-focused Reservations Coordinator to join our dynamic team at Xstrike and woo-hoo! As a key member of our customer service team, the reservations agent will be the first point of contact for our customers, providing them with exceptional service and ensuring a seamless booking experience. The role will involve handling inbound and outbound calls, managing reservations, and driving sales to meet and exceed company targets. The role play a crucial part in creating memorable experiences for our guests, from the initial inquiry through to post-visit follow-ups.

Responsibilities

Customer Service

Answer incoming calls and respond to customer inquiries promptly and professionally. Provide detailed information about Xstrike and Woo-hoo! attractions, services, pricing, and promotions. Assist customers with booking and reservation processes, ensuring accuracy and efficiency. Address and resolve customer complaints or issues with a positive attitude and professionalism.

Reservation Management

Manage and update reservation systems, ensuring all bookings are accurately recorded. Confirm and follow up on reservations, providing customers with all necessary details and instructions. Coordinate with internal teams to ensure smooth operations and an excellent customer experience.

Pre-Event coordination

Coordinate with customers to understand their specific event requirements, including decoration, additional food, and any other special requests. Communicate customer needs to the relevant internal teams to ensure all preparations are made to meet expectations. Follow up with customers to confirm all event details and ensure their satisfaction with the arrangements.

Sales

Promote and upsell Xstrike and woo-hoo! packages, tickets, and special offers to potential customers. Identify and pursue new sales opportunities through outbound calls and follow-ups. Achieve and exceed monthly sales targets and performance metrics.

CRM

Maintain accurate records of customer interactions, transactions, and bookings using CRM software. Prepare reports on sales activities, customer feedback, and booking trends. Monitor and update customer information in the CRM system to ensure data accuracy and integrity.

Qualifications

High school diploma or equivalent; a degree in business, hospitality, or a related field is a plus. Proven experience in a call center, customer service, or sales role, preferably in the entertainment or hospitality industry. Excellent communication and interpersonal skills. Strong articulation and perfect spoken English. Ability to convey information clearly and concisely over the phone and in written form. Strong organizational skills and attention to detail. Ability to work under pressure and handle multiple tasks simultaneously. Proficiency in using reservation and CRM software. Fluency in English; additional languages are a plus.

What we offer

Excellent working environment conducive to growth and collaboration. Opportunities for substantial career progression and development. Market-competitive salary package based on experience and qualifications. Standard benefits as per the UAE labor law.
Job Type: Full-time