\xe2\x80\x9cThe world is yours with Meli\xc3\xa1\xe2\x80\x9d

Joining Meli\xc3\xa1 is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? \xf0\x9f\x98\x89\xf0\x9f\x8c\x9f

Because belonging to the great Meli\xc3\xa1 family is being VIP

You will enjoy My Meli\xc3\xa1Rewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My Meli\xc3\xa1Benefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meli\xc3\xa1 as we are of you \xf0\x9f\x98\x89

I am excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you\'re looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.

We are currently looking for a RESERVATION AGENT

A Reservation Agent is one of the key representative of our hotel. He or she creates one of the most powerful first impressions to our guests. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

• Answer and reply all incoming telephone calls not later than by the 3rd ring
• Connect all telephone calls instantly, never leaving a caller on hold for longer than 30 seconds
• Answers question briefly and precisely
• Always speaks slow, precise, loud and firm
• Handles every guest request with utmost politeness
• Never forget that the telephone is the business card of the hotel
• Handles the telephone console with due care, assures the regular cleaning and hygiene care of equipment
• Reacts correctly in the case of complaints, takes the correct decision and puts through to the responsible person
• Handling incoming and outgoing fax messages for hotel guests and hotel purposes.
• Follow up\'s with the guest history system
• Responding to all reservations and general resort enquiries that comes via email, fax or phone calls and actively seek to convert enquiries to firm bookings
• Ensuring that the numerous received emails, phone calls and faxes are attended by latest end of your shift
• Entering confirmed reservations into WinHMS with all accurate data and allocating rooms immediately. Highlight special requests, VIP status and billing instructions if required
• Generating pro-forma invoices for TO/TA non contracted, issue cancellations letter and invoice that incur charges. Arrange payment procedures through accounts receivable
• Keep tentative offers on file - follow up after 3 days
• Handover required deposit taking to FO to charge and enter in WinHMS
• Arrival reservation checks - 28 days, 7, 3 , 1
• Daily check airport transportation
• TRUST - daily check of new reservation, enter in PMS, confirm if needed.
• Alert manager/supervisor once room availability decreases for TO allotments
• Trace reports and daily action
• Ensuring that all work material are available and the office area is kept neat and tidy
• Generating reservations reports as and when required, keeping in mind the deadlines, accuracy and the needs of the person inquiring the report
• Ensuring a high level of product knowledge of the resort and local area and staying well informed of industry trends and competitor activities, whilst protecting the confidentiality of the information held in the department
• Double check all correspondences of bookings before sending out
• Preparing daily list
• Guest follow up email after departure
• Keeping a log of issued gift certificates
• Staying well informed with all activities in the surrounding and fairs/shows in Dubai
• Accurate handover of all relevant information / details to next shift
• At all times believe that Team work is the key to ensuring all of our guests have the ultimate experience
• Ensuring guest confidentiality is maintained at all times
• Responding to all guest requests where possible
• Communicating guest feedback, complaints and operational issues to your department head
• Assist the Front Office team and the Guest coordinator if necessary
• Handling any other tasks required by our guests and management
• Ensuring a high level of customer satisfaction and ensure that all customer queries or requests are handled in a polite and efficient manner
• Full product knowledge and departmental overview
• Up selling category, cross selling internal departments and PAQ
• Be familiar with all the Emergency procedures
• Handling administration tasks in the department (manual files, e-filing, etc)

At Meli\xc3\xa1 we are all VIP \xf0\x9f\x8c\x9f

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli\xc3\xa1 an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli\xc3\xa1 an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be \xe2\x80\x9cVery Inspiring People\xe2\x80\x9c, follow us on:

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Meli\xc3\xa1 Hotels International