Reservation Agent
Dubai, United Arab Emirates
Job Description
Description
Job Summary: Looking for a Hotel Reservation Agent in Dubai, United Arab Emirates (UAE)
Job Key Details:
- Ensure the smooth running of the reservations department
- Ensure guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Respond to all calls promptly and in a courteous and efficient way, ensure all relevant information is obtained from the callers
- Handle and resolve all customers' complaints in an efficient manner
- Make sure any requests are passed onto the relevant department for action
- Apply the hotel's pricing policy
- Keep up a positive selling approach to maximize yield in both occupancy and rates
- Make sure all outward correspondence complies with company procedures and any unusual correspondence is flagged to the reservations manager
- Create and maintain effective working relationships while promoting the company culture and values
- Previous experience the same or a similar role required
- Must have good communication, presentation and interpersonal skills
- Computer literate with good knowledge in Microsoft programs
- Ability to communicate clearly and efficiently at all levels
- Fluency in English, Hindi or Arabic preferred
- Asian candidates are preferred
- Any gender can apply
All qualified candidates are encouraged to upload their recently updated CVs
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Job Detail
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Job IdJD1479869
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned