Job Description

Join our extraordinary world!

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury & lifestyle brands in Qatar at IHG Hotels and Resorts, we are looking for a Reservations Agent with luxury and lifestyle brand hotel experiences to join our team in

Kimpton Doha

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Just a stone's throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

We create truly memorable experiences for our guests -- and you could be the secret ingredient. We're looking for a Reservations Agent who brings energy, attention to detail, and a passion for service to every interaction. In this role, you'll be the first point of contact for our guests, helping set the tone for an exceptional stay by delivering accurate, efficient, and personalized reservation services.

A glimpse into your day-to-day:

No two days are the same, but your main responsibilities will include:


Handling guest reservation inquiries efficiently via phone, email, and online platforms Managing and updating booking systems to ensure accuracy of rates, availability, and guest details Coordinating closely with front office, sales, and operations teams to support seamless guest experiences Promoting hotel services, packages, and upgrades to maximize revenue opportunities Managing multiple reservations and guest requests simultaneously while maintaining attention to detail Ensuring all reservations comply with company standards, policies, and responsible business practices

What we need from you:

Bachelor's degree or higher education qualification in Hospitality Management, Tourism, or a related field Minimum of 2 years of experience in reservations, front office, or a related hospitality role Strong verbal and written communication skills in English; additional foreign languages are an advantage Knowledge of reservation systems and basic revenue management principles Ability to work in a fast-paced environment with strong organizational and multitasking skills Required certifications or permits as mandated by local regulations Proficiency in the local language is an added advantage

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.


So, join us and you'll become part of our ever-growing global family.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.