Reservation Agent

Dibba Al-Fujairah, United Arab Emirates

Job Description

Candidates with Hotel experience may apply
  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other hoteldepartments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all package plans.
  • Knows the creditpolicy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room ratesbased on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicatesreservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel\'s policy on guaranteed reservationsand no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancyforecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwillby beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Walk around with the client and ensuring that they secure whatever services they are in need of.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Making arrangements for clients travel programs.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  • To be aware of all front office procedures and assist with receptionduties when required.
  • To be fully aware of and adhere to health and safety, fireand bomb threat procedures.
  • Willing to undertake any reasonable request made by management in any other areas of the house.
  • Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
  • Configuring rates on the hotels property management system.
Job Type: Full-time Expected Start Date: 15/01/2024

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Job Detail

  • Job Id
    JD1622902
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dibba Al-Fujairah, United Arab Emirates
  • Education
    Not mentioned