Job Description

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Join

us at Accor,

where

life pulses

with

passion!

Novotel & Ibis Gate Hotels Abu Dhabi

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality

is

a

work

of

heart

,

Join

us and

become

a

Heartist

.

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What you will be doing:

To consistently offer professional, friendly and engaging service To enter rooming lists while ensuring accuracy, as required To update reservations ensuring a flawless check in and check out process To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Process all reservation requests, changes, and cancellations with different channels To liaise with sales and other departments as required To answer telephone and email inquiries in a timely manner Troubleshoot and resolve guest issues or escalate/refer to appropriate department Accommodate and document special requests


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Your experience and skills include:

Guest focused personality is essential Strong interpersonal and problem solving abilities Previous customer related experience required Computer literate in Microsoft Window applications required Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team Fluent in Arabic.


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experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in Arabic, additional languages are a plus