Job Description

Position : Repair Technician -

Mobile Devices, Laptops, Smartwatches & iPads

:

Responsible for diagnosing, troubleshooting, and repairing a variety of devices, including mobile phones (smartphones), laptops (MacBooks and Windows), iPads, and smartwatches. This role requires a strong understanding of both hardware and software components and the ability to repair devices to ensure they function properly. The technician will work with a wide range of electronic devices, perform hardware replacements, and apply software solutions to fix various issues.

Responsibilities:

Mobile Device Repair (Smartphones):

Diagnose and repair common mobile phone issues, including screen replacements, battery replacements, charging port repairs, camera issues, and software troubleshooting. Repair or replace damaged screens, touchpads, speakers, and other hardware components. Reinstall and update mobile device software (iOS/Android), including restoring factory settings and ensuring the proper functioning of apps and features. Perform water damage assessment and recovery, including cleaning and drying affected parts.

Laptop Repair (MacBook & Windows):

Troubleshoot and repair hardware issues in laptops, including logic board failures, broken screens, keyboard issues, battery replacements, and more. Replace damaged or faulty internal components such as RAM, hard drives, SSDs, processors, and cooling fans. Resolve software issues, including OS installation, system updates, troubleshooting application conflicts, and restoring the system to optimal performance. Ensure proper diagnostics and testing of laptops to guarantee the functionality of all features (Wi-Fi, Bluetooth, sound, etc.).

iPad Repair:

Repair broken or malfunctioning iPads, including screen replacement, battery issues, home button problems, and other hardware malfunctions. Troubleshoot and resolve software issues on iPads, including operating system problems, app conflicts, and data recovery. Diagnose and repair charging port problems and faulty connections. Perform software upgrades, restore devices to factory settings, and ensure data integrity during repairs.

Smartwatch Repair:

Diagnose and repair common smartwatch issues such as cracked screens, battery replacements, sensor malfunctions, and connectivity problems. Repair or replace damaged internal components of smartwatches, including touchscreens, housings, and charging components. Test functionality after repair, ensuring the device syncs properly with smartphones and other devices. Troubleshoot issues with smartwatch software, syncing issues, and app performance.

General Responsibilities:

Perform initial diagnostics to assess the nature of the repair needed for each device. Maintain a clean and organized repair workspace, following all safety protocols. Keep detailed records of repairs, including work performed, parts used, and time spent on each device. Ensure customer satisfaction by providing high-quality repairs with fast turnaround times. Communicate with customers regarding repair status, issues, and estimated timelines for completion. Stay up-to-date with the latest trends and repair techniques for mobile phones, laptops, tablets, and smartwatches. Follow standard repair procedures and ensure that all devices are returned to full working condition.

Skills and Qualifications:

Technical Skills:

Proven experience repairing mobile devices (smartphones), laptops (MacBook and Windows), iPads, and smartwatches. Proficient in diagnosing hardware issues such as motherboard damage, screen issues, battery failures, and power issues. Strong understanding of mobile operating systems (iOS, Android) and troubleshooting software-related issues. Experience with soldering and replacing small internal components. Familiar with common repair tools, including heat guns, soldering irons, screwdrivers, and specialized repair equipment.

Soft Skills:

Excellent problem-solving skills and the ability to think critically to resolve technical issues. Attention to detail and ability to handle complex repairs with precision. Strong communication skills for interacting with customers and team members. Ability to work independently and manage time effectively in a fast-paced environment.

Experience:

Minimum of 2 years of hands-on experience in repairing mobile devices, laptops (MacBook & Windows), iPads, and smartwatches. Experience working in a service center or repair shop preferred.

Certifications (Optional but Preferred):

Certifications in electronics repair (e.g., CompTIA A+, Apple Certified Macintosh Technician (ACMT), or similar credentials). Training in mobile device repair and certification for iPhones, Android devices, and wearables.

Work Environment:

Typically based in a repair shop, service center, or electronic retail store. Must be able to work with tools, chemicals (cleaning solutions, lubricants), and small components. The role may involve lifting equipment and devices up to a certain weight, as well as prolonged periods of sitting or standing.

Salary & Benefits:

Competitive salary based on experience. Health benefits, including medical, dental, and vision. Paid time off and holidays. Training opportunities and career advancement.
Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month