Job Purpose

Will be responsible to manage in-house repair process for all minor vendor damages and warehouse damages for Luxury product categories, in combination with administrative tasks related to the Repair Center and data reporting to respective stakeholders

Coordinate with warehouse inbound, inventory and outbound team and ensure all damage product are thoroughly checked and identify by category i.e. repairable/ not repairable update respective team accordingly.

Job Requirements

Education/Certification and Continued Education

• High School Qualification, Tailoring certificate/ ITI diploma

Years of Experience

• 2-3 years\xe2\x80\x99 experience in relevant role

Knowledge and Skills

• Excellent interpersonal communication, leadership, and customer service skills

• Effective time management, organization and multi-tasking skills

• Ability to interact effectively and appropriately with subordinates and management

• Ability to take and follow direction

• Ability to be a team player, motivate and work well under pressure

• Strong communication skills in writing and verbal

• Proficient in Microsoft, Excel, Power-point and Outlook

Languages

• English proficiency. Arabic would be an advantage.

Additional Requirements

• Self-motivated, proactive and driven.

• Able to work under pressures and to strict deadlines.

• Ability to simplify complex environments and work with ambiguity.

• Applies a good level of emotional maturity in their role.

• Reliable team player who will contribute their knowledge and experience into a team environment.

• Organized and methodical.

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Ensure minor vendor damages are fixed and resolved within agreed SLA

• Coordinate with Inventory team and outbound team to collate feedback on product needing minor repair & in-house fixes

• Arrange to send damage merchandise to external repair center \xe2\x80\x93 ATR if required.

• Coordinate with Buying and trading teams whenever required to take necessary feedback on product condition and agreed final resolution

• Responsible to execute following minor repair process on various product categories falling under minor damage criteria.

• Leather product cleaning

• Stone/Bead fixing on RTW dresses, bags, shoes

• Shoe sole repairing for minor scratches

• Dry cleaning coordination with external Laundry services

• Minor tailoring fixes, like thread pull fixes, minor stiches, bead sewing etc.

• Implement daily request from warehouse and support store stock items

• Responsible for technical information flow from the Brand/Local Supplier to the internal organization from end to end.

• Monthly reporting and analysis of damage.

Additional Information

Al Tayer Group