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Key Responsibilities * Work with the team to ensure that one continuously exceeds customer expectations at all times. Liaise directly with the sales team to establish business opportunities with new or existing customers.

• Monitoring and addressing all external/internal correspondence related to departmental functions, vehicle maintenance, service and quality standards and other related concerns from clients to ensure they are resolved in an appropriate and timely manner with utmost focus on customer satisfaction.
• Oversee the activities of the drivers and assign drivers to contracts.
• Ensuring vehicle exchange transactions with or without replacements, new vehicle checkouts and termination of rental/lease agreements are completed as and when required.
• To run and monitor re-registration reports to identify all vehicles that require renewals where the validity of their registrations are close to expiry ensuring these vehicles undergo passing. Registration renewed, vehicle details updated in the systems etc.
• Handle complaints escalated from both internal and external customers and provide solutions.
• Operate and maintain an effective filing system for the department
• Prepare reports on a daily, weekly and monthly basis as requested by management.
• Proactively establish and maintain effective working team relationships with all support departments.
• Responsible to ensure that the required contracts and agreements with clients are completed and filed as per the company guidelines.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Ensures compliance with the financial policies of the company.
• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

About Us: One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.

About the Team:

At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.

Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.

Galadari Brothers