Job Description

United Arab Emirates
Permanent
Industry: Automotive - Motor Vehicles - Parts, Construction, Fashion - Apparel - Textile
Experience: 1 year
Salary Range: AED 16,000 + Nafis
Job Details
Job Title
IT Shared Services Coordinator
Grade
Department
IT - Operations, Service Delivery, Projects
BU
Corporate Functions
Reporting, Interaction Lines, and Relationships
Key Internal Relationships
Key External Relationships
Job Purpose
To support in the execution of IT operation's tasks, initiatives, and process. Custodian to department repository of documentation, reporting and configuration database. Includes coordination and in some instances install, configure, operate common IT infrastructure such as the Network, Servers, Storage, end-points and external services (e.g. the cloud such as AWS, Google Cloud and Microsoft Azure) so as to ensure smooth delivery of services to the user. The job requires coordination, handling of priority incident and service request process, including trend reviews for the allocation teams or system areas
Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Support on IT Shared Services and Systems related tasks. Role is custodian to the central team documentation. Maintains, updates and ensure all sub teams are adhering to the process.

• Assist with the review and implementation of Policy and configurations (via Subject matter experts) into end user compute systems.

• Carry end to end coordination with assigned tasks with business, IT teams and supplier on the assigned goals and target goals.

• Support on carrying out critical situation handling on identified priority 1 and priority 2 incidents or service requests.

• Assist with creation of Microsoft power point, excel based reports based on the day to day operations needs of the department

• Participate in assessment of hardware/application requirements and facilitate acquisition of the appropriate and approved technology, Systems, and services in coordination with various internal departments.

• Support on monitoring progress against the plan tasks, projects and activity within the team, take corrective action as and when required through effective coordination with relevant internal and external teams.

• Assist with carrying out hardware configuration and application testing in coordination with various internal IT teams (Application / Network / Server) and business stakeholders to organize, required approvals prior to actual installation.

• Carry out / coordinate hardware (Server / PC's / POS / Peripherals etc ) installations and provide Go Live support to ensure smooth business operation

• Provide periodic reports on the operations, any high priority concern in timely manner.

• For the allocated ATG Systems, role will have to provide System configuration, administration, and management

Job Requirements
Education/Certification and Continued Education

• Diploma / Degree in Computer Science from a recognized university.

• ITIL

Years of Experience

• 0 - 2 years of Experience in IT Industry in a multiuser commercial environment

• Knowledge of base Operating Systems (Windows, Mac, Linux), Cloud based productivity suite(s) like Office365, Google. Network & compute stacks (Domain, TCP, Web Servers etc.)

• Good understanding and functional knowledge of common IT Infrastructure such as the network technologies and Concepts (This includes routing, switching, firewalls, and network monitoring and management), Servers, and external services (e.g. the cloud, SD WAN)

Competencies
Core Competencies
Managerial and Leadership Competencies
Integrity and Trust
Customer Focus
Collaboration
Learning Agility
Managing Diversity
Key Performance Indicators (KPIs)
Customer
Finance

• Operational efficiency and documentation compliance

People
Operations/Process

• Conformance and compliance to Operating
• Standards/ SLA.
• Ability to effectively document & Communicate
• Operations and projects reporting

Disclaimer:
Statements in this job description are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.
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