Job Description

Company:

EVS - Electric Vehicle Services

Position:

Relationship Manager - VIP Customers (Call Center)

Location:

Temporary - Al Quoz, Dubai | Main Location - Dubai Investment Park (DIP)

Department:

Customer Service / Call Center

Reports to:

Call Center Manager / Head of Customer Experience

Role Overview:

EVS - Electric Vehicle Services is looking for a

Relationship Manager - VIP Customers

to join our Call Center team. This role is dedicated to delivering a premium experience for our VIP clientele, ensuring seamless communication, quick issue resolution, and long-term customer loyalty.

Key Responsibilities:

Handle inbound and outbound calls for VIP customers, ensuring priority service. Build and maintain strong relationships by providing personalized support. Manage escalated issues and resolve them promptly with professionalism. Coordinate with operations, finance, and service teams to meet customer needs. Keep up-to-date knowledge of EVS services, products, and policies. Record and monitor customer feedback, highlighting trends for improvement. Meet and exceed KPIs on service quality, response times, and retention.

Qualifications & Skills

Bachelor's degree preferred (Business, Marketing, Communications, or related).

2-4 years of experience in customer service, call center, or relationship management (VIP/priority customers is an advantage).

Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution ability. Familiarity with CRM/call center software.

Fluency in English; Arabic - MANDATORY

Key Competencies:

Service excellence with a customer-first approach. Professionalism, empathy, and patience. Ability to multitask and manage priorities. High emotional intelligence and proactive mindset.

Work Details:

Location:

Temporary in Al Quoz, Dubai | Main office in DIP (Dubai Investment Park)

Working Hours:

9:00 AM - 6:00 PM

Weekly Off:

Friday

Salary Range:

AED 3,000 - AED 5,000 (based on experience)
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month