Relationship Manager
Sharjah, United Arab Emirates
Job Description
Company Description
Exinity is a globally recognised Financial Services firm in UAE, recruiting for Mandarin Speaking, Relationship Manager's for our recently opened and growing Operations Centre
In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. As a globally recognised Financial Services firm, it is our mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience. With over 20 year experience, we have provided leveraged trading to some two million customers through our global brands, with further brands being added to our portfolio. We are an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
Exinity is a globally recognised Financial Services firm in UAE, recruiting for Mandarin Speaking, Relationship Manager's for our recently opened and growing Operations Centre
In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. As a globally recognised Financial Services firm, it is our mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience. With over 20 year experience, we have provided leveraged trading to some two million customers through our global brands, with further brands being added to our portfolio. We are an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
- Retain and grow your customer portfolio through providing personalized support and access to information our customers need
- Provide exceptional customer experience and act as point of contact to our high net worth customers resolving any issues and offering support across their experience with us
- Ensure to hit personal KPIs (net deposits/ active traded clients/ call time, etc.);
- Improving customer service quality/experience, productivity and profitability;
- Answering e-mails, assisting with client deposits, trading, withdrawals, client training;
- Cooperation with relevant departments to resolve issues and complaints in a timely manner;
- Providing accurate information to clients regarding company’s products and services;
- Preparing and presenting financial market update on regular base;
- Updating daily, weekly and monthly reports in relation to customer portfolio;
- Maintain an excellent knowledge of the company’s offers;
- Updating internal systems with accurate information;
- Providing feedback to relevant departments on customers needs; expectations and frustrations
- Meeting company core values on a daily basis inside and outside the office;
- Adhering to all compliance and security requirement
Qualifications
Additional Information
- 1 – 2 years’ experience in similar role
- Native Chinese Speaking and written skills is MUST
- Passion about Financial Market and following the Market Trend.
- Ability to provide Professional Services.
- Critical Thinking and Problem-Solving Skill
- Strong MS Office Skills
- Flexible work rotation on Day / Night / Public holiday
- Relevant trading experience would be an advantage.
- Global Equity trading experience will be an advantage.
- Career minded and interest in long-term development
- Bachelor’s degree
Additional Information
- Fluent in English and native Mandarin speaker;
- At least 2 years of work experience in a sales environment, preferably in the financial sector; with a strong passion for the financial markets
- University degree or equivalent (Business, Finance, Economics or relevant field);
- Computer literate – Good knowledge of MS Project, Excel are essential;
- Excellent oral and written communication skills, as well as the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress;
- Strong interpersonal and problem-solving skills;
- Self-motivated with a willingness to work autonomously in a fast paced, high pressured environment and being able to multi-task;
- Be proactive, show initiative and desire to drive continuous improvement;
- Excellent Communication skills (over the phone, one on one and in writing);
- Excellent numerical/mathematical abilities;
- Excellent oral and presentational skills;
- Ability to work, interact and communicate with other team members and other departments;
- Knowledge of technical and fundamental analysis;
- Ability to reach monthly targets;
- Experience in working with CRM is considered to be an advantage;
- Team player with a high level of positive energy
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Job Detail
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Job IdJD1436112
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned