Job Description

The Role

Lead the development and management of long-term relationships with high-net-worth and VIP clients, serving as their key point of contact across the DHRE ecosystem. o Oversee the creation and maintenance of comprehensive client profiles to ensure personalized service and proactively address client needs. o Drive consistent client engagement to understand expectations, deliver tailored solutions, and enhance customer satisfaction and loyalty. o Ensure all client interactions meet or exceed service level standards, promoting a seamless and premium customer experience. o Manage end-to-end processes for property inspections, snagging, and handover schedules, ensuring timely and professional execution. o Resolve client concerns related to payments, documentation, custom modifications, or handover delays, ensuring issues are addressed promptly and effectively. o Lead proactive communication with clients regarding payment delays or potential legal notices, maintaining transparency and professionalism. o Collaborate with Legal, Finance, Sales, and Operations teams to ensure smooth execution of transactions and a seamless handover experience. o Monitor and follow up on outstanding payments, working to ensure timely closure and settlement within agreed timelines. o Implement proactive, solution-oriented communication strategies to avoid escalations and maintain strong client trust. o Align internal cross-functional teams to ensure coordinated service delivery and a unified client experience. o Identify and implement process enhancements to improve service efficiency, customer satisfaction, and relationship management practices. o Contribute to the development and refinement of VIP engagement strategies and customer care initiatives aligned with organizational goals.

Requirements

Minimum 5-7 years of experience in client relationship management, preferably in real estate, hospitality, or luxury services. o Proven track record in managing high-value or VIP clients and driving customer satisfaction and retention. o Experience overseeing handover processes, property transactions, and customer operations in a real estate setting. Skills: o Strong understanding of the end-to-end real estate lifecycle, including sales, documentation, handover, and post-sales service. o Excellent interpersonal and communication skills, with the ability to build trust and rapport with senior and high-net-worth clients. o Strategic problem-solver with a proactive, solutions-driven mindset. o Highly organized with the ability to manage multiple client accounts and coordinate across departments. o Proficient in CRM tools and customer engagement analytics.

About the company

TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE. We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East. At TGC Consulting, we are more than just a Recruitment company we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs. Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO