Job Description

Degree Level: Bachelor's Degree
:
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage and reply daily to incoming and correspondence, including handling all inquiries and requests submitted through the "Kayako" platform related to back-office and registration matters, and direct incoming phone calls courteously and efficiently.

• Assist in the student registration/e-request process and ensure smooth execution of registration-related activities.

• Verify and update student records, especially passport-related data, to maintain accuracy in official documents.

• Update students' contact information upon request to support effective communication.

• Process a variety of student e-requests-such as registration suspension, re-enrollment, incomplete grade (first step), grade appeal (first step), course drop, and clearance-ensuring timely reflection of changes in the Banner system.

• Manage status change requests, such as reactivating inactive students or reversing prior status changes.

• Perform other duties as assigned by the line manager.

QUALIFICATION & EXPERIENCE:

• A bachelor's degree in IT or any related field.

KNOWLEDGE & SKILLS:

• Strong organizational skills and keen attention to detail.

• Excellent verbal and written communication skills.

• Ability to manage multiple tasks and prioritize responsibilities effectively.

• Proficient in using relevant software applications and database systems.

• Records maintenance skills.

• Very good skills in Microsoft package.

• Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.

• No or very limited physical effort required.

• No or very limited exposure to physical risk.

• The position may occasionally require working outside normal business hours, including weekends, holidays, or during urgent situations (i.e., "on-call" responsibilities).

SUPERVISION:
Reports to: Senior Associate Registrar
Subordinates: N/A

Skills Required