Regional Training Manager
Dubai, United Arab Emirates
Job Description
Reference Code: 91674
Regional Training Manager
Dubai, DU, AE
Permanent
Founded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997. Today Panerai develops and crafts its movements and watches at its Neuch\xc3\xa2tel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.
JOB TITLE Regional Training Manager
REPORTING TO Brand Director
LOCATION Dubai, UAE
MAIN PURPOSE
Define and roll-out the training strategy and action plan according to HQ guidelines and in coordination with HQ and market specific development needs. Define and execute training action plan for retail and wholesale sales staffs: deliver training, E-learning, Retail coaching follow-up, Ambassador Program\xe2\x80\xa6 Identify specific needs for improvement to enhance staff skills in line with market/network objectives. Share training practices and tools with HQ, and within the region, to guarantee message consistency and resource optimization.
KEY RESPONSIBILITIES
Panerai regional/local trainings have to be professional, interactive and creative and innovative. Panerai trainings, in particular for wholesale, should be a reference on the market
PROFILE
REPORTING TO Brand Director
LOCATION Dubai, UAE
MAIN PURPOSE
Define and roll-out the training strategy and action plan according to HQ guidelines and in coordination with HQ and market specific development needs. Define and execute training action plan for retail and wholesale sales staffs: deliver training, E-learning, Retail coaching follow-up, Ambassador Program\xe2\x80\xa6 Identify specific needs for improvement to enhance staff skills in line with market/network objectives. Share training practices and tools with HQ, and within the region, to guarantee message consistency and resource optimization.
KEY RESPONSIBILITIES
- Be a Panerai expert
- Be the reference in terms of knowledge on Panerai for all sales teams.
- Learn and know Panerai history, creations, and on-going Brand activity to share with the local sales team.
- Constant check of the competition environment: know the key players in the markets in terms of product offer and Piaget competitive advantage.
- Be a Trainer
- Plan, organize and coordinate all retail and wholesale trainings. All administration should be done on our internal tools
- Train all teams on Panerai Brand, creations and know-how with the objective to teach how to sell to our clients.
- Coach our sales teams:
- Be present in the Boutiques to ensure learning and training dynamic.
- Conduct role-play to ensure the sales speech is mastered according to the Panerai selling ceremony
- Follow-up of sales trainings with team and Boutique managers to optimize Boutique performance.
Panerai regional/local trainings have to be professional, interactive and creative and innovative. Panerai trainings, in particular for wholesale, should be a reference on the market
- Be a Learning & Development Manager
- Based on guidelines provided by HQ, local HR and your commercial local strategy, you will:
- Build your annual training program (novelties, e-training, collection launch, specific local).
- Establish individual training path according to the needs (High end, watch expert, newcomers\xe2\x80\xa6).
- Plan, consolidate and control the training budget at regional level and challenge cost / time / benefits on a quarterly basis
- Share and exchange with Panerai HQ on local actions and expectations.
- Propose and select external consultants to conduct specific trainings when necessary
- Monitor quality of service provided by external consultants
- Supports the Retail Performance
- Identify high potential team members in retail teams (aspiring Boutique managers, aspiring High end sales ambassadors) and contribute to their personal development and growth in coordination with local retail managers
- Analyze, propose and implement action plans to improve the performance of retail staff in coordination with retail managers and marketing teams (FTE performance on total sales, HJ, by product category, mystery shopping results
- Monitors Mystery Shopping program result follow up and action plans
- Contributes to formalizing and implement Individual development plans for key members of the retail community
- Regional KPI India + Africa + Middle East + Turkey
- Mystery Shopping Waves results
- Retention rate
- Retail KPIs\xe2\x80\x99 performance
- Others to be defined
PROFILE
- A minimum of 7 years\xe2\x80\x99 experience and proven track record in a training management position within the Luxury Goods, Services and hospitality industry
- Excellent listening and communication skills with the ability to solve problem and offer proven and sound suggestions
- Personality fit with Panerai values and spirit
- Strong interpersonal skills with the ability to be diplomatic, persuasive and motivating with others in a consistent manner
- Excellent written and verbal communication skills
- Excellent customer service orientation
- Highly self-motivated, confident, organized efficient, good attention to detail
- Analytical, result and action oriented
- Team player, at ease with transversal and multi-site organization
- Strong focus on execution & rigorous implementation
- Strong computer skills in particular Excel and PowerPoint
- Fluent English and Arabic
- Travel expectations 50%
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Job Detail
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Job IdJD1524244
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned