Job Description

Job Title:

Regional Operational Manager

Location:

Riyadh, Saudi Arabia

Employment Type:

Full-Time



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Company Brief: COFE App

is a leading next-generation coffee marketplace and technology platform connecting consumers, coffee brands, and cafes through a seamless digital ecosystem. Designed as a daily lifestyle app for everything coffee, COFE enables multiple ordering modes, loyalty and subscription programs, advanced analytics, and B2B SaaS solutions that empower brands to scale efficiently. With over

3 million downloads

,

2 million registered users

, and a network of

800+ brands across 2,500+ locations

, COFE has established itself as one of the region's most adopted and data-driven F&B platforms. Recognized by Forbes ME and leading regional institutions, COFE continues to expand its regional footprint while redefining how coffee is discovered, ordered, and experienced.



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Role Overview

We are seeking a dynamic and experienced Regional Operational Manager to oversee our



day-to-day business operations. The ideal candidate will be a Saudi national with deep F&B



industry experience, a robust network within the sector, and preferably, a background in sales



within F&B SaaS solutions. This leadership role will be critical in driving operational excellence,



strengthening our market position, and ensuring the seamless execution of our strategic



initiatives.

Key Responsibilities

Operational Leadership:

Oversee daily business operations, ensuring efficient and effective processes across all functions. Collaborate with cross-functional teams (technology, finance, sales, and marketing) to drive operational excellence and achieve business goals.

Strategic Execution:

Develop and implement operational strategies aligned with COFE's mission and vision. Work closely with the executive team to drive business growth and ensure alignment with the overall company strategy.

Market & Client Management:

Build and maintain strong relationships with key F&B brands across Saudi Arabia and the Middle East. Leverage your network and industry knowledge to identify new business opportunities and enhance client engagement.

Sales & Business Development:

Provide oversight and strategic direction for the sales of our F&B SaaS solutions, including COFE Cloud. Collaborate with the sales team to develop go-to-market strategies, optimize sales processes, and drive revenue growth.

Financial Oversight:

Oversee budgeting, forecasting, and resource allocation to ensure sustainable business growth. Monitor financial performance and implement cost-effective measures without compromising quality or innovation.

Process Improvement & Innovation:

Continuously evaluate and improve operational processes, leveraging technology to enhance efficiency. Foster a culture of innovation and continuous improvement across the organization.

Team Leadership & Development:

Mentor and lead a high-performing operations team, fostering a culture of accountability and excellence. Promote a collaborative and transparent work environment to drive employee engagement and professional growth.

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Qualifications

Nationality:

Must be a Saudi national.

Education:

Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred.

Experience:

Proven track record in a senior operations leadership role within the F&B industry. Extensive experience working with key F&B brands and a robust industry network. Prior experience in a tech-powered or SaaS environment is highly desirable. Sales exposure, particularly in F&B SaaS solutions, will be considered a strong asset.

Skills & Competencies:

Strong strategic and analytical skills, with the ability to drive operational improvements. Excellent leadership and team management abilities. Exceptional communication and interpersonal skills. Proven ability to thrive in a dynamic, fast-paced environment. Demonstrated success in building and maintaining relationships with high-profileclients and stakeholders.

What We Offer

Impactful Role:

Be at the forefront of transforming the F&B industry with innovative tech

Solutions.

Competitive Compensation:

A robust salary package with performance-based incentives.

ESOP:

Participation in our Employee Stock Ownership Plan, giving you a stake in our long-term success.

Professional Growth:

Opportunities for leadership development and career advancement. *

Dynamic Environment:

Work in a collaborative and fast-paced setting with a passionate team.