Job Description

Overview of the role
-To take accountability and overall responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution:

• Secure agreed goals on availability to customers for the total offer at lowest costs
• Translate and co-create commercial priorities into actions for Customer Fulfilment in the market.
• Flow and capacity management
• Forecasting and ordering
• Range and supply administration
• Customer order management
• Stock quality
• Reverse flow
• Continuous improvement
• Leading and developing people

-Lead, steer, plan, support, coach and follow up the operations and development of the whole fulfilment support organisation within the market with a customer-centric and collaborative approach in focus.
-Create the right prerequisites in the organisation to enable the growth agenda and secure the Group and market Customer Fulfilment agenda is translated into the Fulfilment Availability and Support organisation.
What you will do

• Accountable for seamlessly enabling high performing daily operations and an efficient distribution network on the market by securing an end-to-end planning and fulfilment process from commercial input, flow and capacity management, ordering and forecasting to customer order management.
• Accountable for securing optimal range location in the fulfilment units on the market while securing agreed goals on availability and keeping lead time promise to lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer
• Accountable for translating and co-creating commercial priorities into actions for Customer Fulfilment in the market and for securing and enabling to setup for campaigns and emergency situations in order to provide seamless shopping experience with great quality for the many people.
• Accountable for representing market Customer Fulfilment in the Commercial Team and for the contribution to the commercial calendar by fully integrating logistics considerations and possibilities thereby securing agreed goals on the availability of range and services for customers at the lower possible cost.
• Accountable for an aligned and high performing flow and capacity planning process on the market including providing and aligning the right short-, mid-, and long-term capacities to reach target availability to the customer at high quality and lowest possible total cost and securing that the fulfilment logistics capacity requirement are integrated into the expansion plan.
• Accountable for the cooperation with key partners on the market level including Regional Supply Teams (RST), IoS and Transport Logistics Services (TLS) while contributing with both knowledge and resources to optimal operational and multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks based on both internal and sources.
• Accountable to lead, coach and develop the market Fulfilment Availability and Support organisation to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building, succession planning and diversity and inclusion.

Skills Required