Job Description

Job Title Regional Account Director

Description

Responsibilities:

• Responsible for Managing key clients in the Telecommunications space in Middle East, Africa and Asia and will be reporting direct to CEO.
• Ensuring clients are engaged, how their products are performing, mapping data, responsible for reporting, presenting performance to internal and external stakeholders, road mapping and cross selling.
• Monitor and improve Account performance, Customer Relationship, Account Processes, and reporting.
• Ensure B2B2C Business targets are met, and revenues are optimized to meet company targets
• Ensure accurate business performance reporting, data quality, KPI's on a daily weekly and monthly basis.
• Establish productive and professional long-term relationship with stakeholders at all level
• Coordinate the involvement of company personnel, including service, technical support, finance, marketing, and management resources, in order to meet account performance objectives and customer's expectations.
• Optimize service performance from a financial point of view
• Assess, clarify, and validate customer needs, including roadmaps, on an on-going basis
• Monitor the market and competitor's activities
• Regular reporting on sales activities, opportunities, threats, project progress etc
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
• Drive solutions-orientated efforts that address the customer situation
• Achieve assigned service performance targets from SLA and financial perspectives
• Maintain high customer satisfaction ratings

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