Job Description

Company Description

Sofitel Al Hamra Beach Resort

To be an ambassador of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To provide safe working environment using appropriate materials, equipment's and supplies. To properly use the telephone etiquette as per Sofitel standards. To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures. To offer a warm welcome to all guests and ensure that they enjoy their stay. To personally greet and escort the guests rather than pointing out directions. To respect the privacy of the guests and the confidentiality of the information. To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied. To call the manager for advice in serious cases or if an approval is required. To share daily activity highlights with the manager including internal and external guest opportunities. To be aware of and to report all guest comments or complaints. To be aware of all VIPs visiting or staying in the hotel. Implement Fitness programs & assessment procedures. To support the activities of the Fitness Centre Guest Service Officers. Participate in all trainings organized by Sofitel. To daily follow the checklists. To report any equipment malfunction to the Assistant Manager and follow up accordingly. To regularly check the tennis court area to assist guests and ensure its orderliness. To comply and reinforce the safety regulations and procedures of the hotel. Assisting clients in all aspects regarding their exercise regimen with complete information about the appropriate exercises, proper execution, health advice and nutrition. To be flexible with working hours. To project a positive and motivated attitude. To be fully conversant with first aid. To oversee the operation when the supervisors are not present. To alert the Chief Security Officer/ Duty Manager/ Manager on Duty/Respective Department Head/ Hotel Manager/ General Manager in case of an emergency. * To carry out any other reasonable duties as assigned by the Assistant Manager.