Job Description

Company Description

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The Recreation Manager is responsible for the strategic leadership, day-to-day management, and continuous enhancement of all recreational facilities and services at Raffles & Fairmont Doha. This role ensures exceptional guest experiences, operational excellence, brand alignment, and revenue optimization across recreation offerings, while maintaining the highest standards of luxury, safety, and service.

Key Responsibilities

Oversee daily operations of all recreational facilities, including swimming pools, fitness center, and outdoor activities. Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation in line with Raffles & Fairmont brand guidelines. Develop and implement SOPs, policies, and procedures to ensure operational efficiency and consistency. Deliver personalized, intuitive, and anticipatory service reflective of Raffles & Fairmont luxury standards. Proactively engage with guests to ensure satisfaction, handle feedback, and resolve concerns in a timely and professional manner. Collaborate with Spa, Rooms, F&B, and Concierge teams to curate bespoke recreational experiences and guest programs. Lead, coach, and inspire the recreation team to achieve service excellence and high performance. Recruit, train, schedule, and evaluate team members, ensuring appropriate staffing levels and compliance with labor regulations. Foster a culture of engagement, accountability, and continuous learning. Prepare and manage departmental budgets, forecasts, and cost controls to meet financial objectives. Identify opportunities to maximize revenue through programming, memberships, activities, and partnerships. Monitor KPIs, prepare reports, and present performance updates to senior management. Ensure full compliance with local regulations, health and safety standards, and Accor policies. Conduct regular risk assessments, audits, and emergency drills. Ensure all certifications, licenses, and lifeguard requirements are current and maintained. Design and implement innovative recreational programs, seasonal activities, and wellness initiatives aligned with the Doha market and luxury guest expectations. Stay informed on industry trends and introduce best practices to elevate the overall offering.


Qualifications

Bachelor's degree in Hospitality Management, Sports & Recreation, Leisure Management, or a related field. Minimum 3-5 years of managerial experience in recreation or leisure operations within a luxury hotel or resort environment. Strong leadership, interpersonal, and organizational skills. Proven financial acumen with experience in budgeting and cost control. Excellent communication skills in English; Proficiency in additional languages is an asset. * CPR, First Aid, and Lifeguard certifications preferred