Job Description

We are looking for a Receptionist/Call Center Agent to join our Veterinary Clinic.

If you are an honest, hard-working, self-motivated superstar, keep reading.

We love to work with hungry individuals with big goals, optimists, and team players who are humble yet confident. Experience is good, but a willingness to learn more is priceless. If you are a great communicator and looking for an opportunity, NOT merely a job, we may just be the perfect fit.

Key Responsibilities:

- Answer a high volume of incoming calls in a professional and timely manner

- Make outgoing calls for reminders, follow-ups, and client communication

- Handle emails, and client inquiries efficiently

- Schedule appointments and manage the clinic's booking system

- Provide pet owners with basic information on services, treatments, and clinic policies

- Assist with processing payments and maintain accurate client records

- Assist with administrative tasks to ensure smooth clinic operations

- Greet and assist clients with warmth and professionalism when required

- Support the veterinary team with day-to-day tasks as needed

Qualifications & Skills:

- Previous experience in a call center or customer service role (experience in a veterinary or medical setting is a plus)

- Excellent communication and interpersonal skills

- Strong organizational skills & attention to detail

- Ability to multitask and thrive in a fast-paced environment

- Able to remain calm and courteous in a fast-paced or emotional environment

- Comfortable handling and being around animals

- Proficiency in using scheduling and administrative software

Job Type: Full-time

Application Question(s):

What are your monthly salary expectations in AED? How many years of experience do you have as a Receptionist? * When can you join us?