Job Description

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Position Summary
The Receptionist serves as the first point of contact for students, staff, visitors, and external stakeholders. This role ensures a welcoming, professional, and efficient front-desk experience while providing administrative and clerical support to maintain smooth office operations.
Key Responsibilities

• Greet and assist students, faculty, staff, and visitors in a courteous and professional manner.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain the reception area to reflect Ajman University's professional image.
• Schedule and coordinate appointments, meetings, and room bookings as required.
• Provide basic information about Ajman University programs, services, and facilities.
• Support administrative tasks such as filing, photocopying, and handling correspondence.
• Assist in distributing internal communications and mail.
• Ensure compliance with university policies and procedures in front-desk operations.
• Handle confidential information with discretion.
• Provide additional support to office staff during events, student recruitment activities, or peak operational periods.

Qualifications & Skills
Education:

• High school diploma or equivalent required; diploma/degree in Administration or related field preferred.

Experience:

• 1-2 years of experience in reception, front office, or customer service roles.
• Experience in higher education or service industries is an advantage.

Technical Skills:

• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with office equipment (telephone systems, printers, photocopiers).
• Knowledge of CRM or student information systems is a plus.

Core Competencies:

• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Excellent organizational and multitasking abilities.
• Customer-service orientation and problem-solving mindset.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

• A professional and supportive environment within a leading UAE higher education institution.
• Opportunities for training and development.
• The chance to be part of Ajman University's welcoming and student-focused culture.

Skills Required