Job Description

Job Summary:

Responsible for managing front office operations, greeting visitors, handling calls, coordinating communication, assisting management with administrative support, and ensuring a professional, efficient, and welcoming environment for clients, guests, and employees.

Key Responsibilities:

Reception & Front Desk Duties

Greet and welcome visitors and clients professionally. Answer and route phone calls promptly and accurately. Manage front desk cleanliness and ensure a pleasant atmosphere. Maintain visitor logbook and issue visitor passes. Handle incoming and outgoing mail, packages, and courier services.

Customer Service

Respond to customer inquiries via phone, email, or in-person courteously and efficiently. Coordinate with relevant departments to resolve client issues. Maintain customer feedback records and assist in service improvement. Support the sales and operations team in client coordination when required.

Secretarial & Administrative Support

Prepare correspondence, reports, and meeting minutes. Schedule meetings, appointments, and travel arrangements for management. Maintain filing systems, office records, and databases. Handle confidential information with discretion and professionalism. Coordinate with HR and other departments for administrative tasks.

Office Coordination

Manage office supplies, stationery, and pantry stock. Ensure smooth communication between departments. Assist in organizing company events, meetings, and visits. Support in documentation and report compilation as assigned.
Job Type: Full-time